Received New Unit September 17, 2013
The story of this claim starts here and is quite obvious to follow along with as you read down the page. So I basically it starts with my description below which was originally a letter with the online claim which had to be paired down to a very small maximum of 2000 characters to explain the issue at hand and why I made contact through the same site where I registered my product.
As it was suggested by the site that I keep this information for my records after registering it online, I simply thought I would do that right on my blog and report in real time the unbiased exact
The text below is the first attempt to clarify verbally the issues at hand and the request I am making while in poor health and at his dire time of need, and I felt it clearly stated what this is all about, so you may read and follow the dates and times and check back in until it is complete and see what the outcome is.
(NOT COMPLETE AS OF THIS DATE,AND THE DAY THIS IS COMPLETE THIS WILL BE UPDATED TO READ SO)
I ave worked in many capacities in my professional life,and customer service, management,and marketing are my key assets in the professional world, outside of my mechanical skills and my personal expressions of art which are music writing and recording and performance,photography, drawing, and writing.
I have a Honeywell Brand Hepa Air Filter that I depend on for clean air and my poor health.
This was a gift as I am going through disability with a plethora of problems.
As this unit was a gift and I have contacted the giver to find where it was purchased, I have found it was from Home Depot.
It has constantly stopped spinning and functioning on many occasions since it was brand new, just a few weeks ago. It has less then two hours of use and I would like to find out about getting it replaced, as the first two days it worked I had felt better then I had felt with my allergies and breathing issues for YEARS!!!
It is a great product, however it stops spinning and becomes very hot smelling and blows the individual power strip it is on as well as that it is on an individual and dedicated circuit with no other devices.
The filter is like new, and the wrap around it has been cleaned well, and this solves nothing. When removing the filter I was able on three occasions to spin the turbine by hand with the switch in the on position while plugged in and it did spin again, but there is considerable resistance.
As I have been a mechanic all of my adult life since age 16 and I am 45 years old now, it is very easy to see and understand with my vast experience and knowledge that there is to much resistance upon this particular electrical motor in this device and that it is quite obviously defective.
There is no dust in the unit at all (motor itself) and the fuse is in excellent working order, as the motor does draw current. What is needed for me to get this gift replaced so I can continue to enjoy the high efficiency cleaning of the particulants out of my rooms atmosphere and help me to be a healthier man, as it did for the very few days it was operable?
I also have a Honeywell thermostat on my Trane furnace and have been satisfied with Honeywell all of my adult life in other areas of home ownership as well, and would like to continue having great confidence in these products.
I can clearly see that the electrical motor is manufactured by Kaz. The electrical motor's part # that is easily seen on a tag through the side of the unit with a flashlight is in it's entirety in three lines on the tag as listed:first line: 1A 15L 0003 ROHS CLB second line: 120v 50 Hz third line: P/N: 001 02068 001 .
That is the extent of all of the information I have from this gift, my expertise diagnosis with out further dis-assembly beyond the mechanics of changing the basic filter, and desire to quickly resolve this issue, again for my severe health issues, as right now I have verified bronchitis and borderline pneumonia as I am typing this.
As this was a gift, I do not have the receipt and it is not available either. I know it was purchased at a Home Depot and that it was roughly $ 175.00 a few weeks ago, I believe on or close to the purchase date of August 01, 2013.
You may email and/or phone me at any time and if you can ship a unit or even a motor alone I would be more then happy to make the repairs as needed, as again I have excellent years of expertise with cars, home improvements, lawn mowers, professional bicycle repair, ad infintum.
I appreciate a prompt follow up so that I may know where this claim stands, and what my next expected course of action can or shall be. I again appreciate your professional courtesy, and I am also curious if you can offer me recall information on these units for me to publish on my personal blog as well to share with others and prevent any problems.
You may reach me via email anytime obviously, and by phone it is best from the hours of 8 a.m. - 5 p.m. M-F but anytime is great so that I can rectify this issue quickly as it seemed to help so much with my breathing so very quickly.
I look forward to continuing being a loyal Honeywell patron and hope we can resolve this in a very timely manner as I have requested and clearly stated the issues and my concerns.
Sincerely, John S. Swygert
I have copied all of my available information for my blog entry thus far and hope to have a beautiful ending to this, thus far, dis-heartening story.
This includes the model #, part #'s, symptoms, these statements, etc.
Thanks again for your excellent timely response I look forward to in advance.
Sincerely,
John S. Swygert
Here is my Product Registration Information I recorded as suggested, which I also emailed to myself to store safely in a digital email file for future reference.
Product Registration
Model Number: 50255-hd
Registration Number: 20242
Thank you for registering your product with us.
Please print a copy of this confirmation page for your records.
Model Number: 50255-hd
Registration Number: 20242
Thank you for registering your product with us.
Please print a copy of this confirmation page for your records.
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Online Statement:
I have a Honeywell Brand Hepa Air Filter that I depend on for clean air and my poor health. This was a gift as I am going through disability with a plethora of problems. As this unit was a gift and I have contacted the giver to find where it was purchased, I have found it was from Home Depot. It has constantly stopped spinning and functioning on many occasions since it was brand new, just a few weeks ago. It has less then two hours of use and I would like to find out about getting it replaced, as the first two days it worked I had felt better then I had felt with my allergies and breathing issues for YEARS!!! It is a great product, however it stops spinning and becomes very hot smelling and blows the individual power strip it is on as well as that it is on an individual and dedicated circuit with no other devices. The filter is like new, and the wrap around it has been cleaned well, and this solves nothing. When removing the filter I was able on three occasions to spin the turbine by hand with the switch in the on position while plugged in and it did spin again, but there is considerable resistance. As I have been a mechanic all of my adult life since age 16 and I am 45 years old now, it is very easy to see and understand with my vast experience and knowledge that there is to much resistance upon this particular electrical motor in this device and that it is quite obviously defective. There is no dust in the unit at all (motor itself) and the fuse is in excellent working order, as the motor does draw current. What is needed for me to get this gift replaced so I can continue to enjoy the high efficiency cleaning of the particulants out of my rooms atmosphere and help me to be a healthier man, as it did for the very few days it was operable? I also have a Honeywell thermostat on my Trane furnace and have been satisfied with Honeywell all of my adult life in other areas of home ownership as well, and would like to continue having great confidence in these products. I can clearly see that the electrical motor is manufactured by Kaz. The electrical motor's part # that is easily seen on a tag through the side of the unit with a flashlight is in it's entirety in three lines on the tag as listed:first line: 1A 15L 0003 ROHS CLB second line: 120v 50 Hz third line: P/N: 001 02068 001 . That is the extent of all of the information I have from this gift, my expertise diagnosis with out further dis-assembly beyond the mechanics of changing the basic filter, and desire to quickly resolve this issue, again for my severe health issues, as right now I have verified bronchitis and borderline pneumonia as I am typing this. As this was a gift, i do not have the receipt and it is not available either. I know it was purchased at a Home Depot and that it was roughly $ 175.00 a few weeks ago, I believe on or close to the purchase date of August 01, 2013. You may email and/or phone me at any time and if you can ship a unit or even a motor alone I would be more then happy to make the repairs as needed, as again I have excellent years of expertise with cars, home improvements, lawn mowers, professional bicycle repair, ad infintum. I appreciate a prompt follow up so that I may know where this claim stands, and what my next expected course of action can or shall be. I appreciate your professional courtesy, and I am also curious if you can offer me recall information on these units for me to publish on my personal blog as well to share with others and prevent any problems. You may reach me via email anytime obviously, and by phone it is best from the hours of 8 a.m. - 5 p.m. M-F but anytime is great so that I can rectify this issue quickly as it seemed to help so much with my breathing so very quickly. I look forward to continuing being a loyal Honeywell patron and hope we can resolve this in a very timely manner as I have requested and clearly stated the issues and my concerns. Sincerely, John S. Swygert p.s. I have copied all of my available information for my blog entry thus far and hope to have a beautiful ending to this, thus far, dis-heartening story. This includes the model #, part #'s, symptoms, these statements, etc. Thanks again for your excellent timely response I look forward to in advance. John S. Swygert
I then hit "ENTER" and I got this message:
Please enter questions or comments of 1 to 2000 character sin length.
, therefore I amended the statement to this:
(It was a shame it let me type so much clear and pertinent information to only afterwards tell me I had to amend this, and I see that as a very poor choice on the programmers that did not make this warning or statement very clearly ahead of time for any customer going through this process online.)
I have a Honeywell Brand Hepa Air Filter.
As this unit was a gift, I have found it was from Home Depot. It has constantly stopped spinning and functioning on many occasions since three days after it was brand new, just a few weeks ago.
I would like to find out about getting it replaced, as the first two days it worked I had felt better then I had felt with my allergies and breathing issues for YEARS!!!
What is needed for me to get this gift replaced so I can continue to enjoy the high efficiency cleaning of the particulants out of my rooms atmosphere and help me to be a healthier man, as it did for the very few days it was operable?
I can clearly see that the electrical motor is manufactured by Kaz.
The electrical motor's part # that is easily seen on a tag through the side of the unit with a flashlight is in it's entirety in three lines on the tag as listed: (first line:) 1A 15L 0003 ROHS CLB (second line:) 120v 50 Hz (third line:) P/N: 001 02068 001 .
I currently have verified bronchitis and borderline pneumonia as I am typing this.
I know it was purchased at a Home Depot and that it was roughly $ 175.00 a few weeks ago, I believe on or close to the purchase date of August 01, 2013.
I appreciate a prompt follow up so that I may know where this claim stands, and what my next expected course of action can or shall be.
You may reach me via email, and by phone it is best from the hours of 8 a.m. - 5 p.m. M-F, but anytime is great so that I can rectify this issue quickly as it seemed to help so much with my breathing so very quickly.
I look forward to continuing being a loyal Honeywell patron and hope we can resolve this in a very timely manner as I have requested and clearly stated the issues and my concerns.
Sincerely, John S. Swygert
https://yourhome.honeywell.com/home/Applications/ContactUs.aspx
After this was finally accepted I received this confirmation and I will now await a reply and conclusion and update this blog entry as I go, for a persona record as well as to share the exact nature of the customer service I expect to receive from an excellent company.
Furthermore, after a warranty request online this was my answer on the site for the specific warranty information, where I did indeed fill in the blanks with the proper information as requested, more specifically, under the "Select a Product Category" I chose, "Air Cleaners" and under the " Select a Topc" category I chose, "Product Warranty", and the "Enter Your Model Number" category I entered the model # this way 50255-HD as well as 50255HD, and neither request came up with a valid answer, and appeared exactly as below, with the exception of showing the choices I did indeed make which will not copy and paste here for my original proof of reference as I am doing my best to share.
Obviously, the program for the site was written and not completely digitally edited, and therefore I find it to be a very very poor resource which is becoming thus far a complete waste of time and something no patron should have to experience with any company.
With this type of issue, it makes me indeed wonder how well they will stand behind their product, and I will happily help them make their site something to be proud of, as I have also worked extensively with computers all of my youthful and adult life as well.
Why build something that does not work right to start with at all? ...and then to see it at the website too is quite a failing !!!
The best advertisement of any business is always word of mouth (BUSINESS 101) and this is not going very well in their favor thus far I have to admit.
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PRODUCT INFORMATION AND PICTURE BELOW
Information below found at this web link:
http://www.homedepot.com/p/t/202184299?langId=-1&storeId=10051&catalogId=10053&N=5yc1v&R=202184299#.UgXyAtLUnao
Model # 50255-HD
Honeywell True HEPA Air Purifier
Internet # 202184299
Store SKU # 361314
$178.00 / each
END OF ORIGINAL BLOG ENTRY 4:53 a.m. August 10, 2013
Their Reply:
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